Marble Art Originals Ltd:
Terms and Conditions
Returns & Refunds
Updated Oct 2024
If for any reason you are not completely satisfied with a purchase from Marble Art Originals Ltd.
we ask you to please review our policy on returns & refunds below.
Cancellation rights
Please notify us by phone or email on 01507 451358/ [email protected] with full details of your order immediately if you wish to cancel your order.
Your right to cancel an order starts the moment you place it and doesn’t end until 14 days have passed from the day your goods were delivered to you, your nominated neighbour or your dedicated safe place, within this time you are not required to give a reason for doing so. If you contact us requesting to cancel the order prior to the goods being dispatched, you will be issued a full refund including delivery charges. If the order has already been dispatched, we will be unable to stop the delivery to you. In this case the goods will need to be returned to us at your own expense once delivery has been made. You have 14 days to make the return. Please refer to the ‘Returns Policy’ below for more information on this.
Returns policy
If you wish to return an order made with us please contact us 01507451358 or by email on [email protected] quoting your order number and full name.
Returns can be made up until 30 days from receiving your order, please try to return your order as early as possible to avoid missing the 30 day period. Please be aware that return postage costs must be covered by yourselves unless you have received an incorrect or faulty item- if this has been agreed by us we will cover your return postage costs. We ask you to please return the unwanted items to us in the original packaging, unused and in a re-saleable condition. Please note we suggest all returns should be made by either a courier or Royal Mail and should be sent using a recorded service that requires a signature. We cannot be held responsible for goods damaged or lost in the return shipment. Please obtain proof of posting.
We try our hardest to ensure all goods dispatched by us are in perfect condition, but sometimes during transit items can get damaged or an incorrect item can get sent out. If you receive a damaged or incorrect item we will send you a replacement free of charge, or offer a refund for the item(s).
Before you make a return: Please contact us 01507 451358 / [email protected] and speak to us. If it has been discussed that the best course of action is to return the item(s), please make your return to:
Marbling 4 Fun
Deauville
Church Lane
Withern
LN13 0NG
Refunds policy
All refunds will be made within 30 days of the return reaching us. We have requested all returns are made using a trackable postage service which obtains a signature on delivery to ensure there is no question about whether the return has reached us or not.
Workshops
Workshop bookings
Full payment for workshops is required at time of booking to secure your place. You can pay online, in person at an event or over the phone. As long as there are places left, workshop bookings can be made up to 24 hours in advance of the workshop commencing. After booking and payment you will receive a confirmation email from us acknowledging your booking, 2 weeks prior to the workshop you will receive another email with details for the day.
Workshop cancellation policy
We try our best to price our workshops as fairly as possible and offer fantastic value for money. We therefore have to have a clear cancellation policy to ensure that we cover our costs and the ongoing viability of the workshop. Please carefully check your diary to ensure that you are available to attend any workshops you are booking with us.
We understand that circumstances can change, or something pops up and you are unable to attend, and we will be as flexible as possible in the event you are no longer able to attend the workshop you have booked. Workshop bookings are non-refundable but we offer flexible cancellation policy to help accommodate any changes, please read our policy below.
If you need to cancel a workshop
14 days notice:
If you are unable to attend your booked workshop and it’s more than 14 days in advance of your workshop date, then we can either
- Transfer your booking to the same/ similar workshop on an alternative date which suits you.
- If there are no suitable future dates, we can provide you with a voucher which can be used for a future workshop booking or spent online.
- Send someone in your place: if you can find someone to attend your workshop booking then please provide us with their name and contact number.
Unless you can find someone to attend your booking instead of you we are unable to offer a refund at this late stage. Due to the nature of workshop bookings, we rarely get bookings at this late stage so would be unable to fill your place.
If we need to cancel a workshop
In the unlikely event that we must cancel a workshop we will aim to give you as much notice as possible - a minimum of 24 hours. We will try to rearrange the workshop to a future date and offer a transfer to the rescheduled date, move you to another workshop date of your choice, credit you with a voucher to be used at another time, instore or online, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
Workshop cancellation policy
A non-refundable 50% deposit is required to secure a private event. This is taken at the time of booking. The remaining balance must be paid on the date of the party / workshop. A minimum attendee number will be discussed at the time of booking. If the number of attendees is reduced to below the discussed minimum number the final amount to pay will still be based on the discussed total.
Gift vouchers
Gift vouchers purchased online or in store are non-refundable. The physical voucher will clearly state an expiry date, please ensure it is used before the date provided. Vouchers cannot be extended. If a voucher is lost or damaged, please contact us with details of the voucher Code, Date, Amount and who it was purchased by, we will try our hardest to issue a new voucher if we can see the exclusive voucher code has not been used. Vouchers can be spent online, at an event or for a workshop booking.
Any enquires, please get in touch in the first instance.
Pricing
The goods prices shown on our pages are in UK pounds sterling and include VAT (currently 20%) with the exception of books are currently zero-rated.
Although we endeavor to maintain the prices listed we reserve the right to change them without notice.
All payments will be processed in pounds sterling.
Post and packing charges are dependent on order value. See below for full details.
Payment
At the time of order. We do not offer credit and goods will only be dispatched upon receipt of full payment. All goods remain the property of Marble Art Originals Ltd until paid for in full.
We accept Visa, MasterCard, Switch/Maestro and PayPal.
First Order: -First orders can only be supplied to the registered card address. This is for your protection; it is a requirement of credit card facility providers for the protection of customers and fraud prevention and is
in-line with industry standards.
Full payment for your web order is taken at the time the order is placed. Payment for telephone orders is taken at the time the order is invoiced. Please see below for our policy when items are out of stock.
Security
Payment details are entered through a secure site provided by WorldPay.
We do not store any customer financial information on our web site or any other of our systems.
Copyright
All Marble Art Kits, and accessories are designed and produced in-house and are copyright to Marble Art Originals Ltd, Trade Marked as Marbling 4 Fun.
We do not permit the reproduction of our kits and books or the photocopying or reproduction in any way, in whole or in part, of our printed materials. We invest a great deal of time and energy into our kit designs.
We will protect our copyright through legal channels if necessary to ensure that the many hours of design, testing and packing are not abused by others.
Project and Technique Downloads
Photocopying, or reproducing in any other way, our kit instructions and other printed materials in whole or in part is a direct infringement of our copyright.
Marbled Prints on fabric
Alum used to pretreat fabric for marbling. Iron fabric after marbled. Washing fabric once marbled in a gentle wash 30 degrees, is advised to maintain the print in the fabric.Alternativly wash by hand.
Prints attieved with a Primary Marbling Kit
We can achieve 1000-1200 prints with our marbling experience. The guidlines within the Book on how to use your paint, if followed will provide up to the same. The number of prints depend on the amount of paint used, the item printed, and the size of the tray.
Angel Policy
We encourage customers to make and sell their marbled items (using the Marbling paint system we sell in kit form) online or starting a business. The paint is for personal use only.
Privacy Policy link.
We reserve the right to change our Terms and Conditions or any other policy at any time.
COMPETITION RULES AND REGULATIONS:
ANY COMPETITION RUN ON OUR FACEBOOK PAGE HAS NOTHING TO DO WITH FACEBOOK.
WE MARBLE ART ORIGINALS LTD ACCEPT FULL RESPONSIBILITY FOR OUR COMPETITION.
THE COMPETITION WINNER WILL BE DRAWN AND ITEMS GIVEN OR DELIVERED TO THOSE WHO LIKED OUR MARBLING 4 FUN FACEBOOK PAGE
Contact us:
If you have any queries regarding services please email us on [email protected] or write to Marble Art Originals Ltd, Deauville,Church Lane, Withern, Alford, Lincolnshire, LN13 0NG England.
